General Store FAQs
What are your store hours in North Royalton?
We are open Monday through Saturday from 8:00 AM to 9:00 PM, and Sundays from 9:00 AM to 9:00 PM. Stop by and see us on State Road!
Do you carry authentic Balkan products?
We offer a massive variety of imported Balkan and European foods, including premium smoked meats, cheeses, ajvar, and unique pantry items.
Where exactly is Euro Grocers located?
You can find us at 7963 State Road, North Royalton, OH 44133. We are conveniently located for all your European grocery needs in the Cleveland area.
What forms of payment do you accept?
Our online store currently accepts PayPal, Visa, MasterCard, Discover, American Express, Apple Pay, and Google Pay.
Do you offer delivery or pickup?
We provide nationwide shipping across the USA and local in-store pickup for all orders. Choose your shipping method at checkout.
Sales Tax Policy
Sales tax is applied to orders shipped to Ohio, as well as to any other state in which we are legally obligated to collect it.
State regulations require businesses to charge tax when they have nexus or another statutory responsibility to collect sales tax within that jurisdiction.
At checkout, the appropriate tax will be calculated and applied only to items classified as taxable, and only in states where your local laws require it.
Product Pricing
Prices in our physical store may differ from those listed online. Website prices apply only to online orders, including In‑Store Pickup and Curbside Pickup.
If you have questions about pricing or ordering, please contact us.
Please note: Prices may change without prior notice.
Product Dating and Expiration
Some products have printed expiration or “best by” dates, while others use manufacturer codes. This is decided by the manufacturer and is often for their own inventory tracking.
The USDA notes that most foods aren’t required to have date labels, and many dates are for quality, not safety.
For specific questions about a product’s date or code, the manufacturer listed on the label can give the most accurate explanation.
Extra charges for meat and weighted items
For meat and other items sold by weight, the total at checkout is an estimate. Your final charge may be slightly higher or lower once we weigh and pack your order. Any price change will be based only on the actual weight of your items.
If an item you ordered is out of stock when we prepare your order, we will remove it and refund you for that item. If we can offer a similar replacement, we may contact you first for approval. Any refund will go back to your original payment method.
Refunds for out‑of‑stock items
Allergy & Ingredient Notice
Please be aware that some items may contain or be processed in facilities that handle common allergens such as milk, eggs, wheat, soy, peanuts, tree nuts, fish, or shellfish.
Orders & Delivery
Where do you deliver?
We now ship our Balkan groceries to every state in the USA. From Ohio to California, we deliver your favorite flavors nationwide.
How soon can I pick up my order?
Local pickup is ready in 2 hours. You will get a notification as soon as your Balkan goods are packed and waiting for you to arrive.
Can I track my delivery?
Once your package ships via our national carrier, we send a tracking number so you can monitor your delivery to any home in the USA.
How long will ground shipping take to my location?
For a UPS Ground delivery estimate to your specific address, please check the official UPS tool here: UPS Transit Time Calculator. We ship from North Royalton, Ohio (ZIP 44133) daily.
Orders containing perishable items are typically shipped on Monday, Tuesday, and Wednesday to help ensure timely delivery and product freshness.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order weight, box size, and delivery address. You’ll always see the final shipping cost before you pay.
If your order weighs over 50 lbs, UPS and USPS may charge more for shipping. You can try placing smaller separate orders to see if it lowers the total cost, but it may not always save money.
Do you offer free shipping?
From time to time we run special free-shipping promotions. When a free-shipping offer is active, you’ll see the details clearly marked on our website and at checkout.
How do you handle perishable and temperature-sensitive items?
At Euro Grocers, we take every precaution to package and ship perishable items with care. However, once an order is handed over to the shipping carrier, delivery conditions are outside of our control.
If you choose a shipping method with a longer transit time, you acknowledge that temperature-sensitive products may be affected during delivery. Euro Grocers is not responsible for spoilage, melting, or damage resulting from shipping delays, extended transit times, weather conditions, or other carrier-related issues.
For destinations where standard ground shipping is expected to take more than two business days, we highly recommend selecting an expedited shipping option, such as UPS 2nd Day Air, especially for products like chocolates, refrigerated foods, and other heat-sensitive items, or when shipping during warmer months.
Please note that expedited shipping services may not be available in every area. If your selected shipping option cannot be fulfilled, our team will contact you to discuss the best available alternatives before your order is shipped.
Store Services & Policies
What authentic Balkan products do you carry?
Our shelves are stocked with Central European staples, from traditional cured meats and artisanal cheeses to roasted peppers and specialty sweets, available for shipping right to your door.
Do you offer home delivery in the area?
We offer much more than local delivery. We ship our entire inventory to customers throughout the entire USA using reliable nationwide shipping services.
How long does in-store pickup take?
Pickup orders are usually prepared at our State Road shop within 2 hours. We will send you an alert via email or text as soon as your order is ready for you.
What payment methods are supported?
Our online store currently accepts PayPal, Visa, MasterCard, Discover, American Express, Apple Pay, and Google Pay.
What is the return policy for groceries?
Dry goods can be returned in original packaging within 2 days with a receipt. For safety, we cannot accept returns on any fresh or perishable grocery items.
Still have questions?
Email us at egcsa7963@gmail.com and we’ll be happy to help.